The new book Public Sector Communication. Closing Gaps Between Citizens and Public Organizations, by Maria-José Canel and Vilma Luoma-aho, published by Wiley Blackwell, combines practical examples from around the world with the latest theoretical insights to show how communication can help public entities build their intangible assets to future-proof themselves in a volatile environment.
The book examines how the recent digitalization has increased citizen expectations and why one-way communication leaves public sector organizations fragile. Written for advanced undergraduate and graduate students, as well as public managers and leaders, this book offers an illustrative, research-based guide to improving communication and engaging citizens of today and the future. The printed version will be available this summer. Go to the e-book